Are there fees for cancelling an appointment?

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House cleaning appointments can be cancelled according to the following terms:

  • There is no cost for cancelling a house cleaning appointment up to 24 hours before the date and time of the booking.
  • A fee of $25 is billed for cancellations made 24 hours or less before the booking.
  • If a booking is cancelled when the Pro is already en route, that is, within 30 minutes of the booking, the total amount will be billed to the customer and the Pro will be compensated.

If you wish to cancel a house cleaning booking, simply click on the “Cancel” link below the appointment you wish to cancel. It can take up to 24 hours before your appointment disappears from your dashboard.