Because we offer on-demand services, you must be present when the Pro arrives. We don’t have your keys, and our Pros appreciate you showing them around your home.
We recommend that you be at home at least 15 minutes before the appointment and that you come back a few minutes before the Pro leaves to inspect the work and ask for touch-ups if needed.
Where possible, we appreciate it if the person who booked the appointment is home for the duration of the work. This provides a minimum level of supervision and a better experience for the Pro and for you.
If it is impossible for you to be present during the house cleaning, it is possible to enter instructions to access your home in the box provided for this purpose on your dashboard.