What’s the policy on cancelling a house cleaning appointment?

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There is no cost for cancelling a house cleaning appointment up to 24 hours before the date and time of the booking. A fee of $25 is billed for cancellations made 24 hours or less before the booking

If a booking is cancelled when the Pro is already en route, that is, within 30 minutes of the booking, the total amount will be billed to the customer and the Pro will be compensated.

If you have any questions about our cancellation policy or to cancel a house cleaning booking, write to us at support@adeleinnovation.com.