What’s the policy on changing the date of a house cleaning appointment?

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The date of a house cleaning appointment can be changed (to sooner or later) according to the following terms:

  • A house cleaning appointment can be changed, but 2 days’ notice is still required on any new booking.
  • The time of a house cleaning appointment can be changed up to 24 hours before the date and time of the original appointment
  • A fee of $25 is billed for cancellations made 24 hours or less before the booking.
  • If a booking is changed when the Pro is already en route, that is, within 30 minutes of the booking, the total amount will be billed to the customer. The appointment will be cancelled and the Pro will be compensated.